Customer Survey Questions

Overall, I am very satisfied with the way ITSS performed (is performing) on this project.

ITSS Services Representatives(CSRs)

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree
ITSS service representatives (CSRs) are well trained.
ITSS service representatives (CSRs) are well supervised.
ITSS service representatives (CSRs) adhere to professional standards of conduct.
ITSS service representatives (CSRs) act in my best interest.
Overall, I am satisfied with the ITSS service representatives (CSRs).

ITSS Account Manager

Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree
The ITSS account manager is knowledgeable and professional.
The ITSS account manager is making a positive contribution to my business.
The ITSS account manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the ITSS account manager.

Compared to how you felt about ITSS before this project, what is the likelihood of completing another project with ITSS?

Considering the overall value of the project you paid for, was it…